Terms and Conditions (T&C)

20 Feb 2024

Last updated February 20, 2024

Welcome to IronFang Xtreme, your premier source for high-quality printed-to-order products featuring our exclusive designs. Our mission is to provide a diverse range of products that cater to the unique tastes and preferences of our customers. Whether you’re in search of the perfect gift, personalized apparel, or distinctive accessories, IronFang Xtreme is dedicated to delivering excellence with every order. By accessing our website and utilizing our services, you are engaging with a platform that values creativity, quality, and customer satisfaction above all else.

Purpose of the T&C

These Terms and Conditions (T&C) constitute a binding legal agreement between IronFang Xtreme (referred to as “we”, “us”, or “our”) and you, the user (referred to as “you”, “your”, or “customer”). This agreement governs your access to and use of our website, services, and products, ensuring a mutual understanding of rights and responsibilities. Our T&Cs are designed to ensure a safe, reliable, and transparent environment for both our customers and our business.

Acceptance of Terms

By accessing IronFang Xtreme’s website, ordering our products, or engaging with our services, you confirm your unconditional agreement to these T&C. If you disagree with any part of these terms, you must refrain from using our website and services. We recommend that you read these terms carefully to fully understand your legal rights and obligations before proceeding.

Scope of Services

IronFang Xtreme specializes in offering a wide array of products printed to order with our unique and exclusive designs. From vibrant apparel to personalized home decor, each item is crafted with care to meet our high standards of quality. Our services and products are outlined in these T&Cs, covering essential aspects such as order processing, product specifications, cancellations, returns, privacy, and intellectual property rights.

Legal Framework

Our operations are conducted within the robust legal framework of the United Kingdom, ensuring compliance with all relevant legislation, including consumer protection laws, data protection regulations, and intellectual property rights. This legal foundation not only supports our business operations but also protects the interests of our valued customers.

Commitment to Improvement

IronFang Xtreme is dedicated to continual improvement and innovation. As such, we may update these T&Cs to reflect changes in our services, legal requirements, or customer feedback. We encourage regular review of these terms to stay informed of any modifications. Your continued engagement with our services after updates indicates acceptance of the new terms.

Open Communication

We highly value your feedback and encourage open communication regarding our services, products, and policies. Should you have any inquiries, concerns, or suggestions, our customer service team is ready to assist. Your insights and feedback play a crucial role in our ongoing effort to enhance our offerings and better meet your needs.

Thank you for choosing IronFang Xtreme. We are excited to provide you with exceptional products that bring our unique designs into your life, promising quality and satisfaction with every order.

1: Definitions

To ensure clarity and mutual understanding, we provide an expanded list of definitions for terms used throughout these Terms and Conditions (T&C). These definitions are intended to enhance your comprehension of our policies and procedures.

“Website” refers to the IronFang Xtreme online platform, accessible at our specified URL, where customers can browse, customize, and order products.
“Content” refers to the specific elements provided by customers, including images, text, graphics, and designs, that are submitted explicitly for customizing and personalizing products ordered through IronFang Xtreme. This content is utilized in the creation of the final product according to the customer’s specifications.
“Customization Instructions” means the specific directions, choices, and inputs provided by the customer regarding the appearance, content, and design specifications of the product they wish to order.
“Order Fulfillment” encompasses the entire process from taking an order to the production and eventual delivery of the product to the customer. This includes order processing, printing, quality checking, packaging, and shipping.
“Customization Tool” refers to the online interface and software provided by IronFang Xtreme that allows customers to design, preview, and submit customizations for their products directly on our website.
The “Design Approval Process” is the procedure through which IronFang Xtreme reviews and approves the customer’s submitted design or customization request before proceeding to production. This process ensures that the design meets the necessary quality standards and is feasible for production.
“Personal Data” means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
“Third Parties” includes but is not limited to, suppliers, partners, affiliates, and third-party service providers involved in the provision of products or services offered by IronFang Xtreme.
“User Content” means all material (including without limitation, text, images, audio material, video material, and audio-visual material) that a user submits to the Website, for whatever purpose.
“Return Policy” specifies the conditions under which products can be returned to IronFang Xtreme for a refund or exchange and outlines the process for initiating a return.
“Privacy Policy” outlines how IronFang Xtreme collects, uses, maintains, and discloses information collected from users of the Website, including personal data, and describes users’ rights regarding their personal information under applicable data protection laws.

2: Products and Services

IronFang Xtreme takes pride in offering a wide range of custom-printed products, crafted to meet the unique desires and specifications of our valued customers. Our commitment to quality and customer satisfaction drives every aspect of our product and service offerings. Below is an expanded overview of our products and services, highlighting key aspects of our operations.

Customization and Design

Design Tools: Our website provides intuitive design tools that enable customers to create, preview, and tweak their custom designs directly on our platform. These tools are designed to be user-friendly, catering to both novices and design-savvy users.
Design Assistance: For customers who require additional support or wish to ensure their designs meet specific criteria, we offer design assistance services. This may involve consultations with our in-house design team to refine and optimize designs for printing.
Product Range: Our product line includes but is not limited to, custom apparel, accessories, home decor, and personalized gifts. Each category offers a variety of items that can be customized according to customer preferences.

Quality and Production

Material Quality: We carefully select high-quality materials for all our products, ensuring durability, comfort, and satisfaction. Our selection process involves rigorous testing and evaluation to meet our quality standards.
Printing Techniques: We employ advanced printing techniques that enable vibrant, long-lasting prints. These include digital printing and other state-of-the-art methods suited to different product types and materials.
Quality Control: Every order undergoes a strict quality control process to ensure the final product meets our quality standards and your customization specifications. This includes inspecting the accuracy of the custom design, the quality of the print, and the overall condition of the product.

Collaboration with Third-party Printing Companies

Selection Criteria: We partner with third-party printing companies that share our commitment to quality and customer service. These partners are carefully selected based on their printing capabilities, reliability, and ethical practices.
Information Sharing: In collaborating with third-party printers, we share only the necessary information required to fulfill your order. This includes design details and shipping information. We ensure that all partners adhere to our privacy standards and data protection policies.
Product Fulfillment: These partnerships enable us to offer a broader range of products and faster turnaround times. While we oversee the entire process to ensure quality and customer satisfaction, our partners may carry out the actual printing and some aspects of order fulfillment.

Custom Order Process

Order Placement: Placing a custom order on our website involves selecting a product, using the design tools to create your custom design, and submitting the order. You will have the opportunity to review and approve your design before finalizing the order.
Production Time: Custom orders are typically processed and sent to production within 3 business days. Production times may vary based on the complexity of the design and the specific product being customized.
Customer Approval: For certain custom orders, especially those involving intricate designs or high-order quantities, we may require customer approval of a final proof before proceeding with production. This step ensures that the final product will meet your expectations.

3: Order Processing

Order Confirmation

Immediate Acknowledgment: Upon placing an order, you will receive an immediate email confirmation acknowledging receipt of your order. This confirmation will include a summary of the order details, the expected processing times, and a unique order number for future reference.
Order Review: Our team will promptly review your order to ensure that all necessary information for customization and production is complete and clear. If any details are missing or require clarification, we will contact you directly to resolve any issues before proceeding.

Production Timeline

Processing Time: Our standard order processing time is within 1 business day from the order confirmation. This timeframe allows for the thorough review of your customization details, the preparation of your design for printing, and the allocation of your order to the production queue.
Production Phase: The production phase begins immediately after processing. The duration of this phase depends on the complexity of the order, the quantity of items, and the specific product being customized. We strive to complete production efficiently while maintaining our high-quality standards.
Notification of Completion: Once production is complete, you will be notified via email that your order is ready for shipping. This notification will include any tracking information available so you can monitor the delivery status of your order.

Shipping and Delivery

Shipping Options: During the checkout process, you will have the option to select from various shipping methods. Shipping times vary depending on the method selected and your location. We provide estimated delivery times for each shipping option to help you make an informed choice.
Delivery Estimates: While we make every effort to meet the estimated delivery dates, please note that these estimates are subject to change due to factors beyond our control, such as carrier delays or unforeseen logistical challenges.
Shipping Confirmation: A shipping confirmation email will be sent once your order has been dispatched, including tracking information to allow you to monitor the progress of your delivery.

Handling Delays and Issues

Proactive Communication: In the event of any delays or issues with your order, we will communicate proactively, providing updates and explaining the situation. Our customer service team is available to address any concerns and offer assistance throughout the order process.
Resolution and Support: Should any issues arise, we are committed to resolving them promptly and to your satisfaction. This includes addressing delays, production issues, or shipping complications, ensuring a positive experience with IronFang Xtreme.

4: Accuracy of Billing and Account Information

Customer Responsibilities

Accurate Information: Customers are responsible for ensuring that all billing and account information provided to IronFang Xtreme is accurate, complete, and up-to-date at the time of purchase. This includes but is not limited to, full name, billing address, shipping address, payment information, and contact details.
Updates and Changes: It is the customer’s responsibility to promptly update their account information with any changes that may affect order processing or delivery. This includes changes to payment information, shipping addresses, and contact details. Customers can update their information through their account settings on the IronFang Xtreme website or by contacting our customer service team directly.

IronFang Xtreme’s Commitment

Privacy and Security: We are committed to protecting the privacy and security of our customers’ information. All personal and payment information is encrypted and processed through secure channels. Our Privacy Policy provides detailed information on how we collect, use, and protect your information.
Verification and Fraud Prevention: To protect our customers and ourselves from fraud, we may verify the information provided during the order process. This verification process may include contacting you to confirm the details of your order or requesting additional information to verify your identity and payment method.
Error Resolution: If we detect discrepancies or potential errors in your billing or account information, we will take reasonable steps to contact you to resolve the issue. This may include suspending the processing of your order until the necessary corrections are made.

Consequences of Inaccurate Information

Order Delays: Inaccurate or incomplete billing or account information may lead to delays in the processing and delivery of your order. IronFang Xtreme is not responsible for delays resulting from incorrect information provided by the customer.
Transaction Declines: Incorrect payment information, including outdated or invalid payment details, may result in the decline of transactions. Repeated declines may lead to the cancellation of your order.
Delivery Issues: Inaccurate shipping addresses can lead to delivery failures, returned shipments, and additional charges for redelivery. It is crucial to provide precise and complete shipping information at the time of order.

Updating Your Information

Customers can update their billing and account information at any time through their account dashboard on the IronFang Xtreme website. For assistance with updating information or resolving issues related to billing and account details, customers are encouraged to contact our customer service team.

5: Cancellations and Returns

Cancellations

Cancellation Window: Customers have the right to cancel their order within 2 hours of placing it. This policy recognizes the fast pace at which we begin processing orders to ensure timely delivery.
How to Cancel: To cancel an order, customers should contact our customer service team immediately, providing the order number and the reason for cancellation. We will confirm the cancellation and process any refunds to the original payment method used for the purchase.
Exceptions: Orders that have already entered the production phase cannot be canceled. Since these products are custom-made based on individual specifications, we are unable to halt production once it has started.

Returns

Custom-Printed Products: Due to the custom nature of our products, we generally do not accept returns unless the product arrives damaged, defective, or does not match the order specifications provided by the customer.
Damaged or Defective Items: Customers must report any issues with their order, including receiving damaged or defective items, within 7 days of receipt. To initiate a return or exchange, please provide photographic evidence of the issue, along with your order number, to our customer service team.
Return Process: Upon receiving a return request for damaged or defective items, we will review the information provided and, if approved, will issue a return authorization. We may provide a prepaid shipping label for returning the product to us.
Refunds and Exchanges: Once we receive the returned item and confirm the damage or defect, we will process a refund to the original payment method or arrange for an exchange, depending on the customer’s preference. The timeframe for processing refunds and exchanges will be communicated at the time of return authorization.

Return Policy Details

Return Shipping: Unless an item is defective or damaged, customers may be responsible for return shipping costs. We will specify when we cover return shipping, such as in cases of error on our part.
Non-Returnable Items: Certain types of items may be excluded from return, such as products that are personalized beyond the standard customization options offered by IronFang Xtreme. These exceptions will be noted on the product description page.
Refund Timing: Refunds are processed upon the receipt and inspection of the returned item. Please allow a certain number of days for the refund to be credited back to your original form of payment, as processing times can vary by payment provider.

Contacting Customer Service

For any questions regarding cancellations, or returns, or to report an issue with an order, customers are encouraged to contact our customer service team. We are here to assist and ensure that your experience with IronFang Xtreme meets your expectations. Our goal is to address your concerns promptly and to your satisfaction, maintaining the trust and satisfaction of our valued customers.

6: Privacy and Data Protection

At IronFang Xtreme, the privacy and security of our customers’ information are of paramount importance. We are committed to protecting the personal data of our users in compliance with the latest data protection laws and regulations, including the General Data Protection Regulation (GDPR) for our customers within the European Union and equivalent legislation in other jurisdictions. This section outlines our comprehensive approach to privacy and data protection.

Collection of Personal Data

Types of Data Collected: We collect various types of personal data to facilitate the processing of orders, customer support, and an enhanced shopping experience. This data includes but is not limited to, name, address, email address, phone number, payment information, and browsing behavior on our website.
Purpose of Collection: Personal data is collected solely for the purpose of order fulfillment, customer service, website improvement, and, where applicable, marketing communications with the customer’s consent.

Use of Personal Data

Order Processing and Fulfillment: Personal data is used to process and fulfill orders, including sharing necessary information with third-party printing companies and logistics providers to ensure the delivery of products.
Customer Support: Contact information is used to communicate with customers regarding their orders, resolve issues, and provide assistance as requested.
Improvement of Services: We analyze browsing and purchasing behavior to understand customer preferences and improve our products, services, and website functionality.

Sharing of Personal Data

Third-Party Service Providers: We share personal data with trusted third-party service providers only as necessary for the provision of services on our behalf, such as payment processing, order fulfillment, and delivery. These providers are bound by confidentiality agreements and are prohibited from using personal data for any other purposes.
Legal Requirements: We may disclose personal data if required by law or if we believe in good faith that such action is necessary to comply with legal proceedings, respond to claims, or protect the rights, property, or safety of IronFang Xtreme, our customers, or the public.

Data Protection Measures

Security Measures: We implement robust security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure data storage, and access controls.
Data Retention: Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including for the duration of any legal or regulatory requirements.
Customer Rights: Customers have the right to access, correct, delete, or restrict the processing of their personal data. Customers can also object to the processing of their data for marketing purposes. Requests related to personal data rights can be made by contacting our customer service.

Privacy Policy

Accessibility: Our comprehensive Privacy Policy, accessible from our website, provides detailed information about our data collection, use, and protection practices. Customers are encouraged to review the policy to understand their rights and our commitments.
Updates and Changes: We regularly review and update our privacy practices and policies to ensure compliance with current data protection laws. Customers will be notified of significant changes to our privacy policy through our website or via email.

7: Intellectual Property

Customer Responsibility

Right to Use: Customers must ensure that they have the appropriate rights to use any copyrighted or trademarked materials they wish to include in their customized designs. This includes obtaining necessary permissions or licenses for the reproduction of such materials on our products.
Indemnification: By submitting a design for customization, customers agree to indemnify and hold harmless IronFang Xtreme from any claims, damages, liabilities, costs, and expenses arising from claims that the content infringes upon or violates the intellectual property rights of a third party.

IronFang Xtreme’s Rights

Order Refusal: We reserve the right to refuse any order that we believe may infringe upon the intellectual property rights of others. This includes, but is not limited to, designs that replicate copyrighted works, use trademarked logos or symbols without authorization, or otherwise violate intellectual property laws.
Content Review: While IronFang Xtreme does not review every design for potential intellectual property issues, we may conduct such reviews at our discretion. If we identify potential intellectual property concerns, we may require additional information from the customer or refuse the order.

Protection of IronFang Xtreme’s Intellectual Property

Ownership of Materials: All materials and content provided by IronFang Xtreme, including website design, text, graphics, logos, images, and software, are the property of IronFang Xtreme or its suppliers and are protected by copyright and other intellectual property laws.
Use Restrictions: Customers may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this site or any portion of it unless expressly permitted by IronFang Xtreme in writing.

Intellectual Property Claims

Reporting Infringements: If you believe that your intellectual property rights have been infringed by a user of our services or by a product created via our service, please provide us with a notification that includes sufficient detail to enable us to identify and address the alleged infringement.
Procedure for Handling Claims: IronFang Xtreme will respond to clear notices of alleged copyright or trademark infringement. Our response may include removing or disabling access to material claimed to be the subject of infringing activity and/or terminating users’ accounts in accordance with our policies.

8: Governing Law

IronFang Xtreme operates within the legal framework of the United Kingdom and, as such, our operations, services, and these Terms and Conditions are governed by and construed in accordance with UK law. This section provides an extended explanation of the governing law and its implications for our customers and our business operations.

Jurisdiction

UK Law: All transactions, disputes, and interpretations of the Terms and Conditions shall be governed by and construed under the laws of the United Kingdom, without regard to its conflict of law provisions.
Exclusive Jurisdiction: By using our services, customers agree that any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of the United Kingdom. This includes any disputes related to or arising from any transactions made on the site or through IronFang Xtreme.

Compliance with UK Regulations

Data Protection: IronFang Xtreme adheres to the UK’s data protection laws, ensuring that our handling of customer data is compliant with the General Data Protection Regulation (GDPR) as it applies in the UK, along with any other applicable data protection legislation.
Consumer Rights: We are committed to protecting the rights of consumers as outlined in UK consumer protection laws, including but not limited to, the Consumer Rights Act 2015. These laws provide protections related to the sale of goods and services, digital content, and the right to cancel certain types of contracts.
Intellectual Property: The enforcement and protection of intellectual property rights in relation to our services and products are carried out under the auspices of UK intellectual property laws. This includes copyrights, trademarks, patents, and design rights, ensuring that both IronFang Xtreme and our customers respect and uphold these rights.

International Considerations

International Customers: While IronFang Xtreme operates under UK law, we welcome customers from around the world. International customers should be aware that by purchasing from IronFang Xtreme, they agree that the laws of the United Kingdom will govern any transaction and dispute resolution process, regardless of conflict of law principles.
Adaptation to Local Laws: Customers residing outside the UK should note that local laws and consumer protection standards applicable in their jurisdiction may differ from those in the UK. While we strive to comply with local laws wherever our services are offered, the governing law for disputes will remain that of the United Kingdom.

Modification of Terms

Updates to Terms and Conditions: IronFang Xtreme reserves the right to modify these Terms and Conditions at any time to reflect changes in the law, our business practices, or the addition of new services or products. Customers are encouraged to review the Terms and Conditions periodically for any such changes. The continued use of our services after any modifications signifies acceptance of the updated terms.

9: Changes to Terms and Conditions

Update Process

Review and Revision: Our legal and compliance teams regularly review the Terms and Conditions to identify areas that may require updates due to changes in our business practices, legal regulations, or feedback from our customers and stakeholders.
Notification of Changes: When we make changes to the Terms and Conditions, we will provide notice to our customers through various channels, which may include email notifications, announcements on our website, or through our service platforms. The nature of the update will determine the method and timing of the notification.
Effective Date: The updated Terms and Conditions will include an effective date. Changes will become effective as of this date, which allows customers time to review the updates before they take effect. We aim to provide reasonable notice to ensure customers are informed of any significant changes.

Customer Acknowledgment

Acceptance of Updated Terms: By continuing to use IronFang Xtreme’s website, products, or services after the effective date of the new Terms and Conditions, customers agree to be bound by the updated terms. If a customer does not agree to the new terms, they should discontinue use of IronFang Xtreme’s services and products.
Responsibility to Review: Customers are responsible for regularly reviewing the Terms and Conditions posted on our website. This ensures awareness and understanding of any changes that may affect the use of our services or products.

Content of Updates

Scope of Changes: Updates to the Terms and Conditions may cover a wide range of topics, including but not limited to changes in our product or service offerings, modifications in order processing and delivery, adjustments in cancellation and return policies, updates due to legal and regulatory changes, and clarifications of existing terms.
Feedback and Suggestions: We welcome feedback and suggestions from our customers regarding our Terms and Conditions. While we may not be able to incorporate all suggestions, we consider customer feedback as part of our review process to ensure our terms are fair and reflect our commitment to customer satisfaction.

Legal Compliance

Alignment with Laws: Any changes made to the Terms and Conditions are designed to ensure that our policies remain compliant with applicable laws and regulations. This includes updates in response to new legal requirements or interpretations of existing laws that affect our business operations or the rights and responsibilities of our customers.