Return & Refund Policy
Last updated February 20, 2024
Introduction
At IronFang Xtreme, ensuring your complete satisfaction with our custom-made products is our top priority. We understand that sometimes, you may need to cancel an order or return a product. Our policies below are designed to make these processes as seamless as possible.
Cancellation Policy
- Cancellation Deadline: Orders can be canceled within 2 hours after they are placed, acknowledging the need for swift order processing to meet delivery expectations.
- Cancellation Procedure: To cancel an order, contact our customer service immediately with your order number and cancellation reason. We’ll confirm your cancellation and refund the payment to the original payment method.
- Cancellation Limitations: Orders that have entered the production phase are not eligible for cancellation due to their custom nature.
Satisfaction and Quality Guarantee
- Quality Issues: If the product quality does not meet your expectations within 14 days of receipt, please reach out to us for a thorough review and resolution. Valid claims will be addressed with a complimentary replacement order promptly.
- Color Variability: While we aim for color consistency, printing variables may cause minor differences. Such variations are within acceptable tolerance levels and not covered by our quality guarantee.
Address and Shipment Concerns
- Incorrect Address: Customers are responsible for errors in the shipping address. We encourage careful review of shipping details upon order placement.
- Rejection by Recipient: Packages rejected by recipients will be returned and disposed of appropriately.
- Unclaimed Shipments: Unclaimed packages will be returned and disposed of. Tracking and receipt arrangements are crucial to avoid this situation.
Return Guidelines
- Printed to Order Product Returns: Returns are generally not accepted unless products are damaged, defective, or mismatched from provided specifications.
- Reporting Issues: Report any damages, defects, or specification mismatches within 7 days of delivery. Provide photos and your order number to initiate a return or exchange.
- Return Authorization: Approved returns will receive authorization and, if applicable, a prepaid shipping label.
- Refunds and Exchanges: Upon item inspection, eligible refunds or exchanges will be processed. Specifics regarding timing will be communicated during the return authorization.
Additional Return Details
- Return Shipping Costs: Return shipping costs fall to the customer unless the item is damaged or incorrect.
- Non-Returnable Items: Products customized beyond our standard options are non-returnable. Product descriptions will highlight any exceptions.
- Refund Processing: Refunds are issued post-inspection of the returned item. The refund timeline varies by payment provider but will be specified during the return process.
We’re here to assist you with any return or cancellation needs. If you have questions or require further support, please reach out to our customer service team. Your satisfaction is our commitment at IronFang Xtreme. Thank you for choosing us for your custom-made product needs.